We strive to ship out as quickly as possible, but all orders will be subject to a 24-48 hour period of delay before departing during the Monday through Friday work week. All orders placed by 1pm will trypically go same day or next, but this isn't a guarantee. For urgent shipping and international shipping, carrier options from FedEx will be available to select from during check out. Typical outbound shipments go FedEx Express 2-day for individual parts, while panels and large items will go FedEx Ground or Home Delivery. We do not ship via US Postal Service or UPS any longer.
Electric Brewing Supply warrants parts for up to 30 days, and as such we also accept return of merchandise within a similar window of time. The merchandise being returned must be of the same condition as when delivered/shipped by EBS in order to meet the requirements for a full return. In order to return please, reach out to customer service via email@example.com for approval. Once approved, please make arrangements with your choice of shipping carrier to return the goods, with a tracking number on the shipment. RMAs will not be approved without receipt of goods.
It is important to note that all shipping costs will be charged at your expense for any returns. This includes a $9 surcharge on returns that fall under free freight but are returned to us.
Unlike our individual parts, complete DIY kits are subject to more stringent return guidelines because they are not a stock item. All returns must be pre-approved prior to shipping back to us. Shipping costs are on you to send the product back in the condition in which it was sent/received originally. To that end, if sending back DIY kits, it is critical you re-pack the package as it was previously. Any damage by the carrier will have a cost applied on receipt, any lost, used, or missing parts will also incur a cost. On top of this we have a 15% restocking fee for all kits.
It is strongly recommended if you do chose to send back, that you use a insured carrier such as FedEx or UPS to transport the shipment.
Unlike our individual parts and complete DIY kits, complete control panels are entirely a custom product and to that end we can not accept returns of any product without full approval. Very few of our assembled panels can be sent back due to the unique, custom nature of each build shipped. Any panels that are returned will be subject to a 20% restocking charge upon receipt in good condition.
Electric Brewing Supply is unique in our industry as one of the few UL Listed, 508a Industrial Control Panel shops building high quality controls for all brewing needs. Certified by UL to their 508a Industrial Control standard, when we advertise UL Listed, you can be assured the panels are designed to meet and even exceed expectations.
*These products can be considered 3rd Party certified for both US or Canadian customers as a result of this qualification when built by our shop.